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Should you have any questions, inquiries, and concerns about our products or your orders, please feel free to reach out to us to our toll free number +1 (866) 354-3387 or to our email address

You can also find an answer for your inquiry or get in touch with us through our social media pages @elidefireusa

We usually reply immediately to our customers, however please allow up to 24 hours for us to get back to you.


The Information We Collect

You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services.

How We Use the Information

We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products and/or services in special promotional mailings. If you do not wish to receive these special mailings please make sure to check the box that says “Check this box if you do not wish to receive special promotional mailings”, which is located at the bottom of the page where you fill in your shipping and billing addresses. If you wish to be removed from our mailing at any time please contact our Customer Service Department. We will not sell or transfer personally identifiable information provided to us to parties outside of our company


We offer distribution and partnership opportunities across North America.


Call us or send us an email for more information:



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