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FREQUENTLY ASKED QUESTIONS

  • What are the main applications of E FIRE products?
    A: Passive Use- E Fire Extinguishing Ball is mounted in areas of concern to act as a 24/7 surveillance and suppression system. Installation Examples: electrical panel, fuse box, washer/ dryer, electrical outlet, kitchen appliances, engine compartments etc. B: Active Use- E Fire Extinguishing Ball is thrown, rolled, or launched into active fire situation in an effort to extinguish or reset (knockdown) a fire. *All E Fire Extinguishing Balls comes with mounting bracket & screws for simple installation.
  • At what temperature does the E Fire Ball activate?
    Heat DOES NOT activate the E Fire Ball; The E Fire Ball only activates when it is exposed to flame.
  • Are there any temperatures where the E Fire Ball should not be used?
    We recommend storing and installing our products in areas that do not exceed -40F and +200F. Even at temperatures outside this range the E Fire Ball will not activate, but the components can begin to degrade and result in a less effective product and activation.
  • I found cheaper Extinguishing Balls Online? Why are E Fire USA products more expensive?
    Cheaper imitation and knockoff products are not produced to the standard of the E Fire Extinguishing Ball and have a high rate of malfunction and not working! We are continuously working with our legal team to take down and remove these products from the internet.
  • Can I replace my fire extinguisher with an E Fire Extinguishing Ball?
    No! The E Fire Ball is not meant to be a replacement for any of your existing fire safety and suppression tools. The E Fire Ball is meant to be an added layer of fire safety and suppression in addition to what is already required and mandated by law.
  • Is the activation process dangerous? Can I be hurt if I am close by when it activates?
    No, the activation process is not dangerous. Within 3-10 seconds of activating you will hear a loud noise which also acts as an alert system to notify you that there is an active fire situation. The E Fire Ball's polystyrene shell is lightweight and the dry chemical inside is Non-Toxic and Eco-friendly.
  • Does my E Fire Ball need to be refilled or serviced?
    No! The E Fire Ball is not pressurized and does not require any maintenance or service. Each ball is 5 year warranted (by E Fire USA) and has a shelf life of 7+ Years
  • Are E Fire USA products Certified?
    Unfortunately E Fire USA products are currently not certified by US agencies. E Fire has won multiple awards worldwide and received certifications in various other countries. The US certification will be coming soon! Certification is a complicated process and we are taking numerous steps to gain certification. - Creation of a new Standard to test the product against - Witness Validation Testing of the certified components of the ball (powder, shell, fuses) at a Nationally Recognized Fire Testing Lab - Fire Department Endorsements Please note that Certification issues usually come up in situations where compliance codes must be met and represents only a portion of the areas of opportunity for the E Fire Extinguishing Ball.
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